Arby’s Survey (2026): Closed Online, No Free Sandwich Confirmed

Last updated: November 11, 2026 · We opened arbys.com/survey ourselves, followed where it goes, and read the Arby’s Loaded Rewards section of the official Arby’s FAQ (arbys.com/contact-us).

For years, Arby’s receipts pointed shoppers to an online guest survey, and many people still search for “arbys.com/survey” or “tellarbys” hoping for a free sandwich. We checked what that address does today, so you don’t waste time typing a long receipt code into a page that won’t accept it.

Below you’ll find what we saw on the official survey address, what we could and could not confirm, how to send feedback to Arby’s now, and how the new Arby’s Loaded Rewards program works, using only Arby’s own pages.

Arby’s survey at a glance (November 2026)

What happens when you go to arbys.com/survey

We typed arbys.com/survey into a normal browser on November 11, 2026. Arby’s own website redirected us to a survey page hosted by InMoment, a customer feedback company, at feedback.inmoment.com. The page was titled “Arby’s.”

Instead of asking for a receipt code, the page thanked us for being willing to share our visit and said Arby’s is no longer accepting surveys on this website. There was no field to enter a code, no questions and no offer.

So the short answer to “how does the Arby’s survey work” is: as of this check, it doesn’t. The official address still exists, but it leads to a closed survey.

What about the free sandwich?

In the past, Arby’s receipt surveys were known for a reward printed on the receipt, often a food item with purchase. We could not confirm any current reward. Here is why:

• The official survey page is closed, so it gives no validation code.
• Arby’s FAQ (Contact Us & FAQ page) has no question about a receipt survey or a survey reward.
• We found no Arby’s official rules page for a survey offer.

If your receipt still prints a survey offer, it may be an old receipt template. Ask the restaurant manager before you count on it. We could not verify any free item, code format or expiration date.

If your receipt still shows a survey invitation: step by step

1. Check the exact web address printed on your receipt. Only type it in yourself; don’t scan a code from a flyer or a social media post you can’t trust.
2. Make sure the address starts with arbys.com, or that arbys.com sends you to the survey page. In our test, arbys.com/survey led to feedback.inmoment.com.
3. If the page says surveys are no longer accepted, stop there. There is no code to collect.
4. If you had a problem with your visit, use the “Contact Us” link on arbys.com/contact-us instead. Arby’s FAQ says to “send us a message” for order issues so it can make it right.
5. If you can’t use the online form, call Customer Care at 1-800-599-2729, Monday through Sunday, 7 AM to 7 PM ET.

Rules and fine print

Because the survey is closed, we could not confirm the usual survey rules. Here is what we checked:

• Age requirement: not confirmed. No current survey rules were posted.
• How long after your visit: not confirmed.
• One survey per receipt: not confirmed.
• Official rules or sweepstakes: we found no current Arby’s survey sweepstakes or rules page.

Older blog posts still list survey rules and prize drawings. We could not match those claims to any page Arby’s runs today, so we don’t repeat them here.

Watch out for copycat survey sites

Search results for “arby’s survey” are full of pages that are not run by Arby’s. We saw free website builders, blogs and note-sharing pages using names like “arbyscomsurvey.” Some promise cash prizes or free food. Keep these tips in mind:

• Arby’s real survey address is the one on arbys.com. A page on a free website host is not Arby’s.
• Never enter your credit card, Social Security number, bank details or account password to “claim” a survey prize.
• Be careful with pages that ask for your phone number or home address just to see a prize.
• If a site says the survey is open and pays a reward, but arbys.com/survey says it is closed, trust Arby’s own site.

If you’re unsure, start from arbys.com and use the links on Arby’s own pages.

Other ways to give Arby’s feedback

• Online form: Arby’s Contact Us & FAQ page has a “Contact Us” link. Arby’s says this sends your question to the right team and gets quicker replies.
• Phone: Customer Care at 1-800-599-2729, 7 AM to 7 PM ET, Monday through Sunday.
• Delivery orders: Arby’s FAQ says delivery orders placed on Arbys.com or the Arby’s app are handled by DoorDash, so contact DoorDash customer service for those.

A better way to get free food: Arby’s Loaded Rewards

With the survey closed, Arby’s loyalty program is the main official way to earn free food. According to the Arby’s FAQ:

• New program: Arby’s introduced a new loyalty program called Arby’s Loaded Rewards. Existing Rewards members were automatically upgraded on 8/24/2026, and people who join on or after that date are enrolled in Loaded Rewards.
• Earning: 10 points per $1 spent on eligible purchases. In-app orders earn points automatically.
• In the restaurant: open My Code in the app and share your 6-digit code with a team member. The code is valid for 15 minutes.
• Limits: use up to 5 rewards and 1 offer per order.
• Expiration: points expire after 1 year. Rewards expire 60 days after you redeem them.
• Welcome offer: you get a welcome offer for creating an account in the Arby’s app or at arbys.com. The FAQ does not say what the offer is.
• Changed your mind? You can refund a redeemed reward and get the points back, though Arby’s says to expect a delay.

How to join and redeem

1. Download the Arby’s app from the App Store or Google Play, or create an account at arbys.com.
2. Order in the app, or share your 6-digit code at the counter or drive-thru to earn points.
3. To redeem, go to Rewards, pick a reward or offer, tap Redeem and choose In-Store or Online.
4. Emailed offers also work: sign in and find them on the Deals page.

We did not find the full points chart (how many points each item costs) or a birthday reward in the FAQ, so we don’t list them here. Check the Rewards page in your app for the current menu.

Related deals

• Arby’s Rewards: how the program works
• Burger King survey (MyBKExperience)
• McDonald’s survey (McDVoice)
• Taco Bell survey
• Popeyes survey
• Free Wendy’s coupon from the customer survey
• Wendy’s Rewards

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Frequently asked questions

Is the Arby’s survey still available in 2026?

No, not when we checked on November 11, 2026: arbys.com/survey led to an Arby’s page on feedback.inmoment.com saying Arby’s is no longer accepting surveys on that website.

Does the Arby’s survey give a free sandwich?

We could not confirm any free sandwich or other reward, because the official survey page is closed and Arby’s FAQ does not mention a survey offer.

What is tellarbys.com?

Tellarbys.com is an address people link with the old Arby’s survey, but it showed a browser error page when we tried it in November 2026, so we can’t confirm it works today.

How do I leave feedback for Arby’s without the survey?

Use the “Contact Us” link on Arby’s Contact Us & FAQ page, or call Customer Care at 1-800-599-2729 from 7 AM to 7 PM ET, Monday through Sunday.

How many points do you get with Arby’s Loaded Rewards?

Arby’s FAQ says you earn 10 points per $1 spent on eligible purchases, points expire after 1 year, and you can use up to 5 rewards and 1 offer per order.

CouponVPS is not affiliated with Arby’s IP Holder, LLC, Arby’s Restaurant Group or InMoment. Survey status, rewards and phone hours can change at any time. We report only what we could check ourselves. Sources: Arby’s survey redirect (arbys.com/survey, leading to feedback.inmoment.com, checked November 2026); Arby’s Contact Us & FAQ, including the Arby’s Loaded Rewards section (arbys.com/contact-us, checked November 2026); tellarbys.com (did not load, checked November 2026).